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IAmDan's avatar
IAmDan
Advocate II
9 years ago

Visualising call time breakdown

Hi all

 

I work in a contact centre and I am trying to create some visuals to represent the breakdown of call times.

 

Ideally i would like this in a treemap as i think it would provide a good representation o fthe data, however i cannot get it to do anything other than 'count' rather than just visualize the hh:mm:ss.

 

Does anyone know if this is possible?

If so how?

If not is there an alternative?

 

Thanks in advance for your replies.

 

Dan

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1 Reply

  • ankitpatira's avatar
    ankitpatira
    Community Champion
    9 years ago

    IAmDan It would be more easier to provide solution to you if you can provide snapshot of your data but ideally if you want call time breakdown then you can create calculated column using DAX that gives you difference in minutes / hours from call start to end and then you can use that column to visualise call breakdown.