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IAmDan's avatar
IAmDan
Icon for Advocate II rankAdvocate II
9 years ago

Visualising call time breakdown

Hi all   I work in a contact centre and I am trying to create some visuals to represent the breakdown of call times.   Ideally i would like this in a treemap as i think it would provide a good re...
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ankitpatira's avatar
ankitpatira
Icon for Community Champion rankCommunity Champion
9 years ago

IAmDan It would be more easier to provide solution to you if you can provide snapshot of your data but ideally if you want call time breakdown then you can create calculated column using DAX that gives you difference in minutes / hours from call start to end and then you can use that column to visualise call breakdown.