Visual for SLA Breach with numbers

[BVBI]

I need to create a visual for Average Resolution Rate thats dependent on Priority of the case. It needs to look as below. Im not particular about whether its horizontal or like a tachometer or dial. But all the visual I have looked treats the max value as Green!

Also I have a table where the resolution targets are setup. So if I can use that table to choose the target, then my slicers will work. Otherwise, I can split those into 4 visuals for each priority.

Priority	First Response SLA (minutes)	Resolution SLA (days)
Critical	60	1
High	240	2
Medium	1440	7
Low	2880	14

[Anonymous]

Hi @BVBI , 

To create a dynamic visualization of Average Resolution Time based on Priority in Power BI:

1. Prepare Data: Import two tables—one with Priority and SLA values, and another with Actual Resolution Time.
2. Set Relationships: Link the Priority field between the tables.
3. Create Visuals:
   • Use a Slicer to filter by priority.
   • Create a Bar Chart or Gauge to compare actual time with target SLA.
   • Add Constant Lines for each priority’s target resolution time.
4. Apply Conditional Formatting: Color-code the results (Green for within target, Red for exceeding, Yellow for near target).
5. Optimize and Beautify: Adjust layout, colors, and add labels for clarity.

This will give you a dynamic visualization that updates based on priority selection and compares actual resolution time with SLA targets.

Best regards,

Joyce

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