Visual Map and Fill map Disable

[Alba2025]

Morning.

a few last month, I have trouble with visual map or fill map.

When I am sign in, this visual map / filled map to be disable view. But when i am sign out, this visual can view.

why this happen and whats solustion?

thank you

[v-sshirivolu · Accepted solution]

Hi @Alba2025 ,
Thank you for reaching out to Microsoft fabric community.

Check Tenant Settings (Admin Only)

Navigate to the Power BI Admin Portal and select Tenant settings.

Verify that “Use Map and Filled Map visuals” is enabled for your account.

Enable Map Services

In Power BI Desktop:

Go to File - Options and settings - Options

Under Global - Security, ensure the following are checked:

Use Map and Filled Map visuals

Allow visuals to use Bing Maps

Internet Access

Confirm your system or network is not blocking:

*.bing.com

*.virtualearth.net

Clear Cache (Optional)

Go to File → Options → Data Load → Clear cache

When you are signed out, Power BI treats your session as anonymous, so org-wide restrictions and user-based privacy controls are not applied, allowing the map to load without issues.

Thanks.

[v-sshirivolu]

Hi @Alba2025 ,

I hope the information provided above assists you in resolving the issue. If you have any additional questions or concerns, please do not hesitate to contact us. We are here to support you and will be happy to help with any further assistance you may need.

[v-sshirivolu]

Hi @Alba2025 ,

I hope the above details help you fix the issue. If you still have any questions or need more help, feel free to reach out. We’re always here to support you

[v-sshirivolu]

Hi @Alba2025 ,
I wanted to check if you had the opportunity to review the information provided. Please feel free to contact us if you have any further questions.

[rohit1991]

Hi @Alba2025 ,

The Visual Map or Fill Map options are disabled or not visible, but when you sign out, you can see them. This usually points to a permissions or licensing issue with your account. A few things to check and try:

1. Account Permissions: Sometimes, certain features (like Visual Map or Fill Map) are only available to users with specific roles or licenses.
   
   

2. License Level: If your organization uses different license tiers, features like Visual Map may be limited to higher-tier licenses. When you’re signed out, you might be seeing a public or demo version that shows everything, but your signed-in account might have restrictions.
   
   

3. Browser Cache/Cookies: Try clearing your browser cache and cookies, or try accessing the map in a different browser or incognito/private mode to see if the problem persists.
   
   

[danextian]

Hi @Alba2025 

Possibly your tenant has disabled it. There should be an error message why it is disabled when you're signed in.