VERSION 2.80.5808.0 FREEZING

[teneilkw]

Hello,

I've seen older conversations about older versions of Power BI Desktop freezing, so I followed the advice in the discussion and uninstalled the current version I had, (version 2.79.5774.0) and installed the latest version (2.80.5808.0) but I still have this issue.

I open up the program and it's okay. Then I select my pbix file (doesn't matter which one) and it opens up and works for about 10 seconds, then it says Power Bi is not responding (without me doing anything) then it freezes. I can't move the mouse or do anything at all. I cannot even get to the Task Manager to close the program. I have to press the power button to shut down my computer. This happens even if Power Bi is the only program running.

It's been a few days now and I'm super frustrated. I'm hoping I can get this issue resolved before my next meeting.

[v-easonf-msft]

Hi , @teneilkw 

Not very clear what happened .

You can try to get the new Power BI Desktop version in these two ways .(Microsoft Store ./ Download Center)

The latest version in Microsotf Store :

The latest version in Download center

Either approach gets the latest version of Power BI Desktop onto your computer, but there are some differences worth noting.

Refer to this document for more details and  Known limitations..

If you still have this issue for Power BI, you'd better create a support ticket in Power BI Support to get further help.

https://powerbi.microsoft.com/en-us/support/

Best Regards,
Community Support Team _ Eason
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[teneilkw]

thank you @v-easonf-msft 

I downloaded the April 2020 version but i have the same issue.

I tried to create a ticket but it seems that I cannot since I am not subscribed to Power BI Pro.

[v-easonf-msft]

Hi , @teneilkw 

Could you please tell me whether your problem has been solved?
If it is,  please mark the helpful replies or add your reply as Answered to close this thread.
It will help other community members easily find the solution when they get the same issue.

Best Regards,
Community Support Team _ Eason

[teneilkw]

Hi @v-easonf-msft 

I have tried all the suggestions:

- uninstalling the current version of Power BI Desktop and installing the Feb2020 version

- uninstalling Power BI completely - uninstalling and also deleting files, folders, and removing software keys and temp folders.

- clearing the Data Cache, Q&A Cache, and disabling the 'Updated Ribbon' feature.

I currently have version 2.81.5831.821 installed.

Again, I can open the application, then I load my report and the computer freezes after a while. The entire computer freezes so I have to hit the power button to restart the computer. Any report I try to open causes it to freeze.

[v-easonf-msft]

Hi , @teneilkw 

You may refer to this document to check the minimun-requirements of PowerBI desktop.

desktop-get-the-desktop#minimum-requirements

Please pay attention to memory (RAM): At least 1 GB available, 1.5 GB or more recommended.

You can monitor the computer memory usage in real time through the task manager。

Best Regards,
Community Support Team _ Eason

[v-easonf-msft]

Hi, @teneilkw 

Try to  follow these steps  to uninstall PowerBi completely before you install the new version.

1.Uninstall Using Control Panel

2.Delete Remaining Files and Folders of the Program

3.Remove Software Keys from Windows Registry

4.Empty Temp Folder

For more details, please review this post and  article:

URL1: https://community.powerbi.com/t5/Desktop/I-can-t-update-power-bi-desktop/td-p/91740

URL2: https://www.askvg.com/how-to-completely-uninstall-remove-a-software-program-in-windows-without-using...

And have you tried the version in  Microsoft Store ?

Best Regards,
Community Support Team _ Eason
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.