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mmace1
Impactful Individual
Impactful Individual

Using Teams as help desk - anyone ever pulled Call Data?

‎01-30-2023 03:26 PM

We're using MS Teams as our helpdesk phone system. 

If one wanted to pull call data into Power BI, say basic facts like

Datetime of call
Length of Call
Who answered the call

or

Datetime of Voicemail

Where is that data available to connect to? 

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amitchandak
Super User
Super User

‎01-30-2023 05:46 PM

@mmace1 , refer if this can help

https://learn.microsoft.com/en-us/power-bi/consumer/business-user-teams-collaboration-data

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