Forum Discussion

aanmi's avatar
aanmi
Helper I
10 years ago

Users outside organization cannot access dashboard

Dear Support   I have some problem when sharing dashboard to users outside organization.  User send me this screenshot when he try to access dashboard via desktop:     Please advice  
Anonymous's avatar
Anonymous
Not applicable
10 years ago

Hi aanmi,

I am not able to reproduce your issue. Regarding to the above error message, there are some proposals for you troubleshooting it.

1. Make sure that you enter his email address correctly when sharing the dashboard. And the email address should be a work, or school email address. Power BI does not support email addresses provided by consumer email services or telecommunication providers. This includes outlook.com, hotmail.com, gmail.com and others.

2. When sharing dashboard, please select “Send email notification to recipients”.

3. After the external user gets an email with a link to the shared dashboard, ensure that the he accesses the shard dashboard via the link. Also he has to use the same email address to sign up in Power BI and access that dashboard.

4.If the shared dashboard contains Power BI Pro content, the external user will need a Power BI Pro license to view the content.


Thanks,
Lydia Zhang