Forum Discussion

mkinde's avatar
mkinde
Frequent Visitor
1 year ago
Solved

User Missing Subset of Data in Table/Chart

I recently had a user come to me with an issue where they are missing partial results in both a table and a chart. This information is not missing in my own setup (my results are on the right).   ...
Need Help
  • danextian's avatar
    danextian
    1 year ago

    Hi mkinde 

     

    The user may have filters applied without realizing it. Try comparing results after both of you reset the report to its saved state. Also, make sure the user is looking at the same report, as they might be viewing a different or personalized copy.

     

     

lbendlin's avatar
lbendlin
Icon for Super User rankSuper User
1 year ago

first step is to have them hover over the filter icon in the header icons list, and then compare the filters they see with the ones you see.

  • mkinde's avatar
    mkinde
    Frequent Visitor
    1 year ago

    This suggestion was essential to the investigation. Thank you.