Forum Discussion

Martha25's avatar
Martha25
Regular Visitor
1 year ago
Solved

Urgent Help Needed: Drilldown in Simple Waterfall Visual Stopped Working

Hello, I just noticed that the drilldown feature in my report has stopped working. I am using the Simple Waterfall visual. Previously, when I clicked on the chart, it would open the next layer down,...
Need Help
  • danextian's avatar
    danextian
    1 year ago

    I really thought a simple waterfall is just a way to describe your waterfall setup. Yes, I can replicate your issue. Since this is a custom visual, I recommend reaching out to the custom visual developer. In the meantime, you can instruct users to right-click on a section and select drilldown. Otherwise, if other features aren’t needed, I’d suggest sticking with the native visual.

danextian's avatar
danextian
Icon for Super User rankSuper User
1 year ago

Hi Martha25 

 

Ensure that Drill Mode is enabled and your hierarchy contains multiple dimensions.

 

Martha25's avatar
Martha25
Regular Visitor
1 year ago

Thanks, yes, it is enabled, and I have an extra data layer underneath. It was working well 2 weeks ago, but today I noticed that it stopped responding.

  • danextian's avatar
    danextian
    Icon for Super User rankSuper User
    1 year ago

    Were you able to publish it before? Does it work fine in the service/Desktop?

    • Martha25's avatar
      Martha25
      Regular Visitor
      1 year ago

      Yes, it was published and was working fine in both service and desktop. But now does not work in either.

      • danextian's avatar
        danextian
        Icon for Super User rankSuper User
        1 year ago

        That is pretty odd as drill mode works fine on my end. What happens if you try to recreate the visual?