Unexpected Error: There is an error in XML document (1,1)

[mlainezb]

Every time I open my desktop version of PBI I get this error. It doesn't matter if it is a blank dashboard or an existing one. I have already tried uninstalling Desktop & Gateway. Updated to newest version of both. And still no luck, Cleared cache memory.

[forten]

I experienced a similar problem, where this very non-specific error appeared any time I tried to open a file, or basically do anything with Power BI Desktop. It was difficult to track down, i.e. *which* XML document presents the error? 

I tried reinstalling the Power BI Desktop and the Gateway, as well as cleared cache, and the problem did not go away. After much frustration, I found the solution was to delete the AppData folder for Power BI Desktop, as the culprit was somewhere in there. In my case this folder was located at C:\Users\{user}\AppData\Local\Power BI Desktop.

[v-yulgu-msft]

Hi @mlainezb,

As suggested in this document, please try:

• Uninstall or stop the Power BI Enterprise Gateway Windows service.
• Run Power BI Desktop with administrator privilege for a test.

As I was not able to reproduce this problem, you could create a support ticket for further advice: https://powerbi.microsoft.com/en-us/support/

Regards,
Yuliana Gu

[mlainezb]

I have already tried to install and uninstall power BI, I don't have an enterprise gateway. For some reason when I try to create a support ticket it tells me I don't have a pro license, I have the 1 year trial, so it seems that'ts not enough to create the ticket.

is there anything else I could try?

[v-yulgu-msft]

Hi @mlainezb,

Can you get any more detailed error prompt in trace log?

Regards,
Yuliana Gu

[mlainezb]

I can't attach a file here, and I can't run the PBI analyzer example that you provided, as this error is preventing me from making any changes to my existing dataset. 

Please view the file here 

https://nio365-my.sharepoint.com/personal/miriam_lainez_ni_com/_layouts/15/guestaccess.aspx?docid=0c...

https://nio365-my.sharepoint.com/personal/miriam_lainez_ni_com/_layouts/15/guestaccess.aspx?docid=0e...

[v-yulgu-msft]

Hi @mlainezb,

Have you ever successfully installed and used prior desktop version on your machine? If you have the installation package of previous version, please test whether this issue only occurs to this new release.

Which operating system is running on your machine? Please check the requirements to install Power BI desktop.

Regards,
Yuliana Gu

[mlainezb]

I have been able to work just fine throughout the year on my desktop version of PowerBI. This error happens in the current and previous versions. My OS is Windows 7 Enterprise 64 bits.