Skip to main content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Level up your Power BI skills this month - build one visual each week and tell better stories with data! Get started

Reply
NavinSinghsays
New Member

Unable to start Power BI Desktop. We weren't able to connect to the model

‎06-26-2018 12:53 AM

Hello, I downloaded PBI on 24th June 2018. I am unable to start the application

My system information is following listed.

OS - Windows 7 Ultimate (64 Bit)

RAM - 8 GB

PBI.jpg

Message 1 of 3
24,038 Views
0
1 ACCEPTED SOLUTION
v-yulgu-msft
Microsoft Employee
Microsoft Employee

‎06-26-2018 11:27 PM

Hi @NavinSinghsays,

 

Please try both 32-bit and 64-bit version of desktop on your machine. Then, try the suggestions I mentioned in this thread. If none can resolve your problem, you may need to create a support ticket for further analysis.

 

Regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Message 2 of 3
24,376 Views
2 REPLIES 2
v-yulgu-msft
Microsoft Employee
Microsoft Employee

‎06-26-2018 11:27 PM

Hi @NavinSinghsays,

 

Please try both 32-bit and 64-bit version of desktop on your machine. Then, try the suggestions I mentioned in this thread. If none can resolve your problem, you may need to create a support ticket for further analysis.

 

Regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Message 2 of 3
24,377 Views
NavinSinghsays
New Member
In response to v-yulgu-msft

‎07-03-2018 01:04 AM

The 32-bit version is working fine. Thank you 

Message 3 of 3
23,995 Views
0

Helpful resources

Announcements
April Power BI Update Carousel

Power BI Monthly Update - April 2026

Check out the April 2026 Power BI update to learn about new features.

Fabric SQL PBI Data Days

Data Days 2026 coming soon!

Sign up to receive a private message when registration opens and key events begin.

New to Fabric survey Carousel

New to Fabric Survey

If you have recently started exploring Fabric, we'd love to hear how it's going. Your feedback can help with product improvements.

Power BI DataViz World Championships carousel

Power BI DataViz World Championships - June 2026

A new Power BI DataViz World Championship is coming this June! Don't miss out on submitting your entry.

View All