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NavinSinghsays
New Member

Unable to start Power BI Desktop. We weren't able to connect to the model

‎06-26-2018 12:53 AM

Hello, I downloaded PBI on 24th June 2018. I am unable to start the application

My system information is following listed.

OS - Windows 7 Ultimate (64 Bit)

RAM - 8 GB

PBI.jpg

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v-yulgu-msft
Microsoft Employee
Microsoft Employee

‎06-26-2018 11:27 PM

Hi @NavinSinghsays,

 

Please try both 32-bit and 64-bit version of desktop on your machine. Then, try the suggestions I mentioned in this thread. If none can resolve your problem, you may need to create a support ticket for further analysis.

 

Regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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v-yulgu-msft
Microsoft Employee
Microsoft Employee

‎06-26-2018 11:27 PM

Hi @NavinSinghsays,

 

Please try both 32-bit and 64-bit version of desktop on your machine. Then, try the suggestions I mentioned in this thread. If none can resolve your problem, you may need to create a support ticket for further analysis.

 

Regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Message 2 of 3
24,222 Views
NavinSinghsays
New Member
In response to v-yulgu-msft

‎07-03-2018 01:04 AM

The 32-bit version is working fine. Thank you 

Message 3 of 3
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