Forum Discussion
fchen83
Microsoft Employee
Microsoft EmployeeUnable to start Power BI Desktop. A connection cannot be made. Ensure that the server is running.
I have been getting this error whenever I try to start Power BI Desktop. It sits at the load screen for a while then give me that error. I have tried uninstalling and reinstalling Power BI and r...
zoloturu
Memorable Member
Memorable MemberHi fchen83,
Could you provide details:
- Version of your OS (system, 32/64 bit)
- Screenshot of the error.
- Text description of this error (expand it if it is hidden).
- Do you receive this error when starting PBI Desktop from scratch or you are opening existing .pbix file?
fchen83Microsoft Employee
Microsoft Employee- Version of your OS (system, 32/64 bit) : 64 Bit Windows 10
- Screenshot of the error.
- Text description of this error (expand it if it is hidden) : N/A
- Do you receive this error when starting PBI Desktop from scratch or you are opening existing .pbix file? I receive this error when I start PBI Desktop from scratch.
- zoloturu
There is SQL Server Analysis Services (SSAS) instance behind each PBI file (new or existing one). Your error is 99% related to this SSAS engine.
One of cases can be that your firewall, brandmauer or anti-virus is blocking it. Refer to these links:
- zoloturu
There is also an option to Send a frown. This button appears in most of cases near to error message. I don't see it in your case. I've sent it sometimes before and I have an e-mail address and some recommendation for you.
Prepare and send an e-mail:
- To: [email protected]
- Topic: Send a Frown (Error) - 2/28/2018 10:22:37 PM //paste your date and time of error here
- Body: You explanation of situation, version of PBI Desktop (32/64 bit)
- Attachments: screenshots step by step how you receive an issue