Unable to sign in on Power BI Desktop

[gilbertendaya]

Hi Team,

I would like to ask for your assistance on below error.

Tried to restart multiple times but still encountering above error when signing in on Power BI Desktop.

Please advise.

@v-piga-msft @amitchandak 

Thank you.

[Icey]

Hi @gilbertendaya ,

Please let me know something:

• What version of PBI Desktop are you using?
• Could you sign in successfully before? 
• Is there any change in your computer environment?

I have tested with the latest one, version 2.93.981.0, and it works with no issue. Then please install the latest version and try to sign in again.

If the latest version doesn't work either, please collect a trace in Power BI Desktop and check if the error can be identified.

Note: For your information security, please don't share your trace here.

Best Regards,

Icey

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[amitchandak]

@gilbertendaya , I have seen a similar issue recently, seem like some issue around.

Please clear the default browser's cache and then try.

If that does not work lig an issue  https://community.powerbi.com/t5/Issues/idb-p/Issues

[gilbertendaya]

Hi @amitchandak thanks for the reply.

However, the issue on login is on the Power BI desktop application itself.

[amitchandak]

@gilbertendaya , Yes, I got it. When login on desktop it uses the default browser to login(the popup), that is why I wanted that cache to cleared and tested.

if not then log an issue on given link