Unable to search in search bar

[Tabular_laurel1]

Hi all, I'm encountering a problem when I'm testing a search bar on my mobile browser (google chrome, firefox, etc), and when I select the search option, my keyboard disappears. I know there is a mobile app but I am considering a scenario where a person wants to check it via a mobile browser. Is there a workaround to this? I attached a youtube link showing the issue I am currently facing.

Youtube video

[v-yangliu-msft]

Hi  @Tabular_laurel1 ,

This is probably due to compatibility issues between the phone’s keyboard and the power bi service.

Please create a support ticket via below link and our relevant personnel will help to handle it.

https://powerbi.microsoft.com/en-us/support/

This is the related document, you can view this content:

https://community.powerbi.com/t5/Mobile-Apps/Issue-on-slicers-search-function/m-p/652736

https://community.powerbi.com/t5/Service/Issue-on-slicers-search-function/td-p/1724797/page/2

Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Pragati11]

Hi @Tabular_laurel1 ,

I am not surprised to see that you are seeing this issue while accessing. dashboard on phone via browser.

There is a reason why we have Apps compatible with mobile devices 🙂

I just tried doing this at my end and I agree it is a pain and will never advise anyone to do this.

If you are using a mobile device, then you should only use Power BI App compatible with the mobile devices not in the browser.

Thanks,

Pragati