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Anonymous's avatar
Anonymous
Not applicable
4 years ago
Solved

Unable to resize popup

Hi I have a really annoying situation where the content of any popup box is not scaled (ie you cannot read the content) this makes some actions impossible. You see from the snip below that the OK bu...
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v-jingzhang's avatar
v-jingzhang
Icon for Community Support rankCommunity Support
4 years ago

Hi Anonymous 

 

I cannot reproduce this problem. Which version of Power BI Desktop are you using? Does it happen only with this pbix file or with all pbix files? If it is an old version, try updating Power BI Desktop application and try again. 

 

Best Regards,
Community Support Team _ Jing

Anonymous's avatar
Anonymous
Not applicable
4 years ago

Hi v-jingzhang 

I have the 64 bit version.  I have tried unistalling and re-installing and have the latest version 

This occurs in all powerbi popups (even the launch title is scales incorrectly) and all PBIX files

  • v-jingzhang's avatar
    v-jingzhang
    Icon for Community Support rankCommunity Support
    4 years ago

    Hi Simon-

     

    What OS is it running on? Does the computer meets the Minimum requirements in Get Power BI Desktop?

     

    Jing

    • Anonymous's avatar
      Anonymous
      Not applicable
      4 years ago

      hi v-jingzhang 

       

      Thanks for the link.  The issue was that the PC screen was rescaling to 150% - I had checked the settings before but it must have reset at some point during an upodate.  many thanks for your help

      • Anonymous's avatar
        Anonymous
        Not applicable
        4 years ago

        hi v-jingzhang 

         

        In addition to my last post and just for information.  if you are using multiple screens the main screen must be scaled to 100% (the secondary screen can be scaled however you wish)

    • m_allison's avatar
      m_allison
      New Member
      3 years ago

      I'm still having this issue with an updated installation of Power BI.  I am using a multi-screen setup with all monitors set at 100% and recommended (highest) resolution.  Just as the original post states, it makes it impossible to complete some functions when creating visuals.