Unable to process jira personal access token

[kavyaparangi]

Hi,

I'm trying to connect to a jira based connector URL using a Jira personal access token in basic authentication form. But I'm getting an error "We couldn't authenticate with the credentials provided. Please try again." while connecting.

Scenarios tried,

1. I tried providing a username and access token as a password.
   
   
2. I tried only providing access token as a password.

Can anyone help me in resolving this issue or do I need to follow any futher steps to connect through Jira Personal Access Token?

Thanks,

Kavya

[v-shamiliv]

Hi @kavyaparangi 

We are following up once again regarding your query. Could you please confirm if the issue has been resolved through the support ticket with Microsoft?

If the issue has been resolved, we kindly request you to share the resolution or key insights here to help others in the community. If we don’t hear back, we’ll go ahead and close this thread.

Should you need further assistance in the future, we encourage you to reach out via the Microsoft Fabric Community Forum and create a new thread. We’ll be happy to help.

Thank you for your understanding and participation.

[v-shamiliv]

Hi  @kavyaparangi 
 If the issue persists, we recommend raising a support ticket for further assistance. To create a support ticket for Fabric and Power BI, please refer to the steps outlined in the following guide:
How to create a Fabric and Power BI Support Ticket - Power BI | Microsoft Learn

Thank you.

[kavyaparangi]

Hi @Anonymous,

Thanks for your quick reply. The issue is with the Jira DC instance. I previously attempted to provide the username but it threw the same error as shown in the screenshot.

Thanks,

Kavya

[Anonymous]

Hi, @kavyaparangi 
Thanks for reaching out to the Microsoft fabric community forum.

Regarding the issue you raised, my solution is as follows:

1.Based on your screenshot information, I do not see any content in the username section. Please ensure that you correctly enter the email address associated with your Jira Cloud instance in the User name field. In the Password field, enter the access token you created as the password.

2.Additionally, ensure that you create an Access Token:

3.Below is a more complete connection document process:

Power BI Connector for Jira 2024 Edition: New Feat... - Atlassian Community

Best Regards,

Leroy Lu

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.