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Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

Unable to open the document issue

Hi All,   It is strange that i'm getting the below error from past week - "Unable to open the document" (please see the snapshot for reference, i have masked the file path n report name). Th...
  • Anonymous's avatar
    Anonymous
    6 years ago

    Dear All,

     

    We found the issue.

     

    The default number format was the cause for the inability to open any .pbix file – I did not realise that was the reason.  Ideally it shouldn't effect as im changing the default number format in my laptop preferances not in the Power BI Desktop. 

     

    Unfortunately I was required to make various number formats for our European system such as list separator but must have changed the negative number symbol on reversal not realising the impact as Excel was fine.  When the negative number symbol is amended access is denied. Attached the snapshot for referance. 

     

    We have informed the Microsoft BI team to communicate this to the Power BI Product team so that it can be fixed before future releases. 

     

    Thank you for your support.

    **************************************

    You can try changing the settings in your machine (laptop/desktop), got to Control Panel >> Change Date, Time and Number Formats >> Formats Tab - Advanced Settings >> Numbers Tab. 

    If you are getting the same error then definetly this could be a bug.