Forum Discussion

Torbenan's avatar
Torbenan
Helper I
6 years ago
Solved

Unable to open document

No matter what PBIX file, I try to open, I get the error. I even get it in a newly created file, whit only a dummy table.

I've seen the error after I installed MS Office. Have tried to reinstall Power Bi Desktop. What else can I do?

 

 

 

  • Anonymous's avatar
    Anonymous
    6 years ago

    Hi, 

     

    here we go:

    December 2019 Version Download 

     

    The previous version helped me to avoid this tricky problem. 🙂

    Was struggling 2 hours yesterday solving this. 

     

    KR

15 Replies

  • v-easonf-msft's avatar
    v-easonf-msft
    Community Support

    Hi ,

    The version has only been updated in the past few days  and it may not be stable.

    If the new version can't work normally, it is recommended to roll back to the December version .

     

    Best Regards,
    Community Support Team _ Eason

    • Torbenan's avatar
      Torbenan
      Helper I

      Thanks. Can you give some advice on how to perform a roll back. It seems only the latest version is available for download? And how is automatic installation of new releases disabled?

       

       

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi Torbenan 

     

    Always good to make sure you are on the latest verison of Desktop.  Have you tried installing the Feb 2020 release?

     

    Kind regards, SDuffy

    • Torbenan's avatar
      Torbenan
      Helper I

      I'm running Version: 2.78.5740.721 64-bit (February 2020)

      • Torbenan's avatar
        Torbenan
        Helper I

        On my PC I have two user accounts.

        User 1 is an Office 365 account, which I use to login to Windows (not azure ad joined) and login to Power Bi.

        User 2 is a live account, which used to login to Windows. I use the same account as user 1 to login to Power Bi.

         

        It's only user 1 which isn't able to open Power Bi files. user 2 is working.

         

  • I encountered this before from a sample pbix I downloaded from the internet. I copied the file to a location with a shorter path (My Documents) then reopened it. The trick worked.

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi, 

     

    here we go:

    December 2019 Version Download 

     

    The previous version helped me to avoid this tricky problem. 🙂

    Was struggling 2 hours yesterday solving this. 

     

    KR

    • Torbenan's avatar
      Torbenan
      Helper I

      Thanks fixed the problem. I hope Microsoft will fix the problem in the February/March Releasen

  • Anonymous's avatar
    Anonymous
    Not applicable

    Use the previous version with which you developed the those reports 

    • Anonymous's avatar
      Anonymous
      Not applicable

      if it is resolved, please accept the solution 

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi,

     

    I also get an error message with "Unable to open document". I tried to open data from Data Hub in PowerBI Desktop and this message was the result ...