Unable to login into PowerBI Desktop using SC ALT account

[VHegde]

Step1: I logged in with normal account (and failures, I tried with SC-ALT account)

Step#2: Paste the exported M Language script into the Advanced Editor. I was asked to connect with credentials. As the data should be pulled from Azure Resource which can be accessed only through SC-ALT account, I used the SC-ALT account 

Step#3: Even though I was expecting it to connect to SC-ALT account, I still see my normal account 

Step#4: I selected first option ‘Sign with PIN or smartcard’. When I was presented with option to select certificate, I used ‘More choices’ and then selected my SC account from the available list. I gave the PIN for SC account, but it resulted in Error.

--------------------

We couldn't sign you in to your account().

Try one of these options:

• Not registered for phone authentication? Go to aka.ms/ringring
• Close this window and retry using smartcard

If it still doesn't work, contact Global Helpdesk.

Error details

• Activity ID: b391181b-1d89-4588-acba-ae720771e01a
• Relying party: Microsoft Federation Gateway
• Error time: Tue, 01 Oct 2019 19:10:27 GMT
• Cookie: enabled
• User agent string: Mozilla/5.0 (Windows NT 10.0; Win64; x64; Trident/7.0; rv:11.0) like Gecko

[v-yuta-msft]

@VHegde ,

Please check steps below:

1. Check if the pin code is correct. 

2. Check if smart card has been activated.

3. Check if the certificate is expired in your PC.

Community Support Team _ Jimmy Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[VHegde]

Complete radio silence, without any resolution on this issue. What is happening? I am stranded on this from so many days.....

[VHegde]

Any update on this? As already mentioned/replied to you that the issue is not resolved, as the steps you have mentioned were already performed. Need better solution.

[VHegde]

Except in PowerBI Desktop, my already activated SC ALT working for the same PIN & certificate is not expired

[VHegde]

any update on this issue?

[VHegde]

As already mentioned/replied to you that the issue is not resolved, as the steps you have mentioned were already performed. Need better solution.