Unable to login into PowerBI Desktop using SC ALT ...

VHegde · ‎10-01-2019

Step1: I logged in with normal account (and failures, I tried with SC-ALT account)

Step#2: Paste the exported M Language script into the Advanced Editor. I was asked to connect with credentials. As the data should be pulled from Azure Resource which can be accessed only through SC-ALT account, I used the SC-ALT account

Step#3: Even though I was expecting it to connect to SC-ALT account, I still see my normal account

Step#4: I selected first option ‘Sign with PIN or smartcard’. When I was presented with option to select certificate, I used ‘More choices’ and then selected my SC account from the available list. I gave the PIN for SC account, but it resulted in Error.

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We couldn't sign you in to your account().

Try one of these options:

Not registered for phone authentication? Go to aka.ms/ringring
Close this window and retry using smartcard

If it still doesn't work, contact Global Helpdesk.

Error details

Activity ID: b391181b-1d89-4588-acba-ae720771e01a
Relying party: Microsoft Federation Gateway
Error time: Tue, 01 Oct 2019 19:10:27 GMT
Cookie: enabled
User agent string: Mozilla/5.0 (Windows NT 10.0; Win64; x64; Trident/7.0; rv:11.0) like Gecko

v-yuta-msft · ‎10-02-2019

@VHegde ,

Please check steps below:

1. Check if the pin code is correct.

2. Check if smart card has been activated.

3. Check if the certificate is expired in your PC.

Community Support Team _ Jimmy Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

VHegde · ‎10-25-2019

Complete radio silence, without any resolution on this issue. What is happening? I am stranded on this from so many days.....

VHegde · ‎10-08-2019

Any update on this? As already mentioned/replied to you that the issue is not resolved, as the steps you have mentioned were already performed. Need better solution.