Forum Discussion
Unable to launch Power BI Desktop
I am running Windows 11. Up until yesterday Power BI Desktop installed from the Microsoft Store worked great.
As of this morning, I am stuck on the splash screen. If you look at the task manager it looks like there are two windows. The splash screen and another empty window.
Observations:
- There are no errors displayed on the screen
- There are no windows event logs indicating an error
What I have tried:
- Rebooted my PC
- Uninstalled and reinstalled the Windows Store version of Power BI Desktop
- Installed 64-bit from installer. (Download Microsoft Power BI Desktop from Official Microsoft Download Center) Same issue uninstalled.
- Installed 32-bit from installer. Same issue uninstalled.
- Run as administrator. Same issue.
- Tried "Troubleshoot Compatability". Same issue.
- Verified WebView2 is installed. Also tried to repair WebView2. Same issue.
Windows details:
- Edition Windows 11 Home
Version 22H2
Installed on 11/13/2022
OS build 22621.900
Experience Windows Feature Experience Pack 1000.22638.1000.0
I had same issue. You need to uninstall/reinstall WebView2. Since you can't do it through Add/Remove Programs (as you tried), you need to follow the directions found here (update for your version/folder# of WebView2)
windows - How to uninstall Microsoft Edge WebView2 - Super User
Pat
2 Replies
- ppm1
Solution Sage
I had same issue. You need to uninstall/reinstall WebView2. Since you can't do it through Add/Remove Programs (as you tried), you need to follow the directions found here (update for your version/folder# of WebView2)
windows - How to uninstall Microsoft Edge WebView2 - Super User
Pat
- hjanumNew Member
Thanks a lot. Uninstalling WebView2 from the command line fixed the issue. I can now run Power BI Desktop.