Unable to connect

kq,

 

A lot of issues can surface when the gateway version is out of date.  It is a good general practice to make sure you are on the latest version.  If you haven't updated the gateway for a month, or longer, you may want to consider installing the latest version of the gateway and see if you can reproduce the issue. Please refer to the link below to troubleshoot gateway issue.
https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/

 

Regards,

Charlie Liao