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benjaminhoang's avatar
benjaminhoang
Icon for Helper III rankHelper III
8 years ago
Solved

Unable to connect: We encountered an error while trying to connect to Excel - Gateway

Hello everyone. I am trying to setup my dashboard for schedule refresh but I am running into this issue with the gateway.  Unable to connect: We encountered an error while trying to connect to T:\...
  • zylawys's avatar
    zylawys
    8 years ago

    No,

     

    The UNC path is the name of the server. Eg. If I named my Server FileShare1 my unc path is (not case sensitive) : \\FileShare1 

     

    tek is the name of your domain. you will need to ask IT what the server name is and maybe get the full path as T: is just a letter to mask \\servername\folder1 etc.