Unable to access Q&A

[Max19]

Hello community,

I am unable to access Q&A neither with the double click on the canvas nor with a ctrl+E shortcut. But able to use it from the insert tab in the menu bar.

Could someone please advise if I have to change any setting to use those shortcuts instead of inserting it from insert tab?

Or was the functionality been removed in the latest update?

I have toggled on the preview features related to Q&A but no use.

Regards,

Sai Bharat 

[Anonymous]

Hi @Max19 ,

The keyboard shortcut is “Ctrl + ?” instead of “Ctrl + E”.

Best Regards

[Max19]

Hi @Anonymous ,

Yeah. My bad. It is working but the double click was not working.

[Anonymous]

Hi @Max19 ,

As you mentioned earlier, turn off “On-Object interaction”. May be since this feature is in preview, creating Q&A visual  by double-clicking is not supported.

Best Regards

[Max19]

Yeah. I felt the same. I will have to turn-off the preview feature to access Q&A on double click. But, currently I do not have use with Q&A. On-object interaction is something I would want to have always which is pretty helpful for me.

I hope someone from microsoft to please take a note of this issue.

[Anonymous]

Hi @Max19 ,

I hope someone from microsoft to please take a note of this issue.

If you have a Pro license you can open a ticket at

https://admin.powerplatform.microsoft.com/newsupportticket/powerbi

Best Regards

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Ritaf1983]

Hi @Max19 
You need to enable this option from the desktop :

and from the portal admin in the service :

If this post helps, then please consider Accepting it as the solution to help the other members find it more quickly.

[Max19]

Hi @Ritaf1983 ,

Everything was enabled. About admin changes, I do not have admin access.

[Ritaf1983]

Hi again 🙂

If you're using your work account and don't have access to the Power BI Admin Portal, you'll need to contact someone in your organization with the necessary permissions, such as an IT professional or a systems administrator.

If you're using a free personal account (not a Pro license), the Q&A feature isn't available.

Therefore, to use the Q&A feature, you would need to upgrade to a Pro license

If this post helps, then please consider Accepting it as the solution to help the other members find it more quickly.

[Tahreem24]

Hi @Max19 

Check these setting under Load data 

you can clear cache if you want so that previous history will not be remain.

you can  simply click on Restore Default. this would solve your problem.

You you can check mark this setting also under current file.

I hope it may resolved your issue!

[Tahreem24]

Hi @Max19 

You can simply install the latest Power BI desktop version and unistall the previous version. This might resolved you issue!

[Max19]

Hi @Tahreem24  & @Ritaf1983 ,

Just found the issue. The On-Object interaction preview feature has led to the issue. I was able to retrive the Q&A on double click after turning down that preview feature. But, I don't know why ctrl+E is not working.

Please let me know when you find it.

[Max19]

Hi @Tahreem24 ,

I tired all those that you mentioned. I don't see any solution.