Unable to Publish from PowerBi Desktop

[PBaker]

When trying to Publish from PowerBi Desktop, One of our users is getting the following message below. They originally had a Pro License and it wasn't a problem by mistake this got changed to a Free Licence this is when the message then started appearing. So changed it back to a Pro Licence but they are still unable to Publish. They have tried signing out of PowerBi and back in but made no difference.  

Any ideas as to where the problem could be

[PBaker]

I have gone through your steps and as stated above, the user does have a pro license assigned to them. and only a pro one and not free.

[v-easonf-msft]

Hi, @PBaker 

If the problem persists, it is recommended to create a support ticket to let MS engineers look into the issue on your side.

https://powerbi.microsoft.com/en-us/support/ 

Best Regards,
Community Support Team _ Eason

[negi007]

@PBaker 

pl. refer to this link 

Purchase and assign Power BI Pro licenses - Power BI | Microsoft Learn

Find out Which Power BI License Type You Have

To use the Azure portal to view and assign Power BI licenses, follow these steps:

1. Go to the Azure portal and log in.
2. Look for Azure Active Directory and choose it.
3. Select Licenses from the Azure Active Directory resource menu under Manage.
4. From the resource menu, choose All products, then choose a Power BI license types to see a list of licensed users.
5. Select + Assign from the command bar to assign a license. Choose a user on the Assign license screen, then click Assignment options to enable a Power BI license for that user account.
6. Choose the checkbox next to the user’s name, and after that select Remove license to remove the license.

Power BI License Types: Guide to Find the Best License As Per Your Need (powerbiconsulting.com)