Forum Discussion

gardas_swathi's avatar
gardas_swathi
Icon for Microsoft Employee rankMicrosoft Employee
7 years ago
Solved

Unable to Launch Power BI Desktop

Hi Team,   I am unable to launch power bi desktop. There was a PC repair that run on my machine this morning and cannot open PBI from then. I tried to set up gateway on my machine , also tried to o...
Need Help
Geradav's avatar
Geradav
Icon for Responsive Resident rankResponsive Resident
7 years ago

Hi gardas_swathi 

 

Have you tried uninstalling and installing again?

gardas_swathi's avatar
gardas_swathi
Icon for Microsoft Employee rankMicrosoft Employee
7 years ago

Yes. I have uninstalled and installed twice . I did try to run the below command in admin mode as well

C:\Program Files\Windows Defender\MpCmdRun.exe –resetplatform

Nothing worked. Please help

  • Geradav's avatar
    Geradav
    Icon for Responsive Resident rankResponsive Resident
    7 years ago

    gardas_swathi 

     

    You could try the following

    1. Press Windows key + X, select Command prompt (Admin) to bring up elevated Command prompt.
    2. In Command prompt type sfc /scannow and press enter.
    3. Restart the computer.

    Or you can try re-registering kernelbase.dll and check.

    1. Press Windows Key + X and click on Command Prompt (Admin)
    2. Type regsvr32 KERNELBASE.dll and hit Enter.
    3. Restart your computer and check.

    Hope this helps you. Let us know if that works

     

    David

      • Anonymous's avatar
        Anonymous
        Not applicable
        4 years ago

        Hi gardas_swathi 

         

        I tried to install the 32 bit version, and although I could open the installer, while running it stop and a box pops telling me that to continue installing it I need to close MS PBI Desktop.

         

        The app isn't actually open, so I do not know what could be preventing the installation to move forward.

         

        Any thoughts in getting the software installed?

         

        Thank you,

        Daniel