Forum Discussion

karkar's avatar
karkar
Icon for Helper III rankHelper III
9 years ago
Solved

UNABLE TO SIGN IN

Hello ,

 

I have a Power Bi Pbix file on my desktop. This same file was published to service in the past.

I now made some extra changes and weant to republish it and th efollowing error pops up:

 

"SORRY, WE ENCOUNTERED AN ERROR WHILE TRYING TO SIGN YOU IN.

DETAILS: SERVICE RETURNED ERROR.

CHECK INNEREXCEPTION FOR MORE DETAILS

 

Thanks

Need Help

3 Replies

  • v-sihou-msft's avatar
    v-sihou-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    9 years ago

    karkar

     

    Make sure you update your Power BI Desktop into latest version. Always sign in manually before you publish your .pbix onto Power BI Service.

     

    Regards,

    • pradeepg's avatar
      pradeepg
      New Member
      9 years ago

      Hi,

       

      What do you mean "manually" sing in ?? still I have problem

       

      Txn

       

      Pradeep

    • pradeepg's avatar
      pradeepg
      New Member
      9 years ago

      Hi karkar,

       

      Thanks for your reply, I found the solution for the problem, the error message was prompted due to virus guard blocking some ports. I just remove the virus guard (K7). it is working. But i need to find the which ports are blocked.

       

      Txn

       

      Pradeep