Trouble in Configuring On-Premises data Gateway

Hi KND_YOun,

 

To fix the "Failed to update gateway details" error while setting up your on-premises data gateway, you need to make sure that your network permits the required outbound connections since the gateway does not need any inbound ports. Below are few suggestions:

 

1. Set up Outbound Ports:

 

The gateway uses the following outbound ports to communicate with Azure Service Bus:

TCP 443: Standard port for HTTPS communication.
TCP 5671 & 5672: Reserved for AMQP (Advanced Message Queuing Protocol).
TCP 9350 through 9354: More Azure Service Bus communication ports.

Make sure your firewall is set to allow outbound traffic over these ports.

 

2. Whitelist Needed IP Addresses or FQDNs:

 

The gateway is going to connect to Azure data centers, and traffic must be allowed to these centers. You can choose either:

Utilizing Fully Qualified Domain Names (FQDNs): This is the preferred option, as IP addresses may be changed. Configure your firewall to permit outbound traffic to the required Azure FQDNs.

 

Utilizing IP Addresses: If your firewall doesn't allow the use of FQDNs, you'll need to whitelist the individual IP address ranges for your region of Azure. Azure IP ranges change weekly, so you'll need frequent updates to your firewall rules.

 

3. Confirm Network Configuration:

 

Proxy Settings: If your network is behind a proxy, make sure the gateway is set to use it properly.

TLS Version: Make sure your gateway machine is using TLS 1.2 for secure communication.

 

By making these settings, your on-premises data gateway should work properly, even in a network that is not exposed to the public internet.

 

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Hi KND_YOun,

I hope this solution helps you unlock your Power BI potential! If you found it helpful, click 'Mark as Solution' to guide others toward the answers they need.