Forum Discussion
Tracking Real Time Data from Email send every Friday
Hi damit23183,
Thanks for you reply. Sure here are some official references you can follow for more details:
Role Based Access Control for Applications in Exchange Online | Microsoft Learn
Use Microsoft Viva Insights in Outlook - Microsoft SupportGet Outlook messages in a shared or delegated folder using the Outlook mail API - Microsoft Graph | Microsoft Learn
Quickly grasp key email engagement metrics | Microsoft Learn
Access Shared Mailbox via Graph API - Microsoft Q&A
Thank you.
Hi damit23183,
We wanted to check if you had a chance to review our last reply. Let us know if it helped or if you need more guidance, we're always happy to help further.
Thank you.
Hi damit23183,
As we have not received a response from you yet, I would like to confirm whether you have successfully resolved the issue or if you require further assistance.
Thank you.
Hello,
Yes this issue has not solved yet. Thank you though for all suggestion.
Hi damit23183,
Thank you for confirming. Since you want to track engagement for the Friday emails sent from [email protected], you won’t be able to access that mailbox directly without authorization due to Microsoft 365 security.
The best approach is to ask your IT team to convert the account to a shared mailbox or provide delegate (read-only) access, which lets you connect via Power BI or Power Query using your credentials and pull those emails.
For more scalable access, your admin can register an Azure AD app with the Microsoft Graph API, allowing secure, programmatic access to mailbox data.
If that doesn't work then note that Exchange doesn’t track open-rate or engagement metrics, so for those analytics, you’ll need to send management emails through a platform like Dynamics 365 Marketing, Viva Amplify, or a third-party tool like Mailchimp. Delegate/shared mailbox access helps with retrieval, but for open-rate tracking, an email engagement tool is necessary.
Thank you.Hi damit23183,
Just a quick check-in! Has your issue been resolved with the information we shared? We’d be delighted to help further if needed.
Thank you.
