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IWUK's avatar
IWUK
New Member
2 years ago

Ticket date. Overlapping line chart.

Hi Community.

 

I have a large dataset of ticket info from our PSA tool that i'd like to plot into a line chart with two values of "tickets created" and "tickets Closed" that overlap each other.

 

The idea being we can see on any given day how many tickets were opened vs closed.

 

Also key is to have all the other ticket info in the dataset available so I can created a drill down so when you click the tickets opened for that day, it shows a table of all the tickets and all the info.

 

Below is an example of the chart visuals

 

Below is a small set of sample data. How can I get this data into a chart as described? I think I need to have a count of dates, then a sum of that count grouped by the distinct dates. Like so:

Can PowerBI do this on a DirectQuery?

 

I can't do the heavy lifting of the data in the datasource as above as there are a lot more columns that I want to keep in the full dataset so I can create a drill down with lots of ticket info.

 

The full list of columns in the data set:

 

Below is some sample data from a small portion of the available columns.

 

unique Tiket IDdate enteredDay Entereddate closedDay ClosedBoard_Name
109/01/2024Tuesday09/01/2024TuesdayIT Service Desk
209/01/2024Tuesday09/01/2024TuesdayIT Service Desk
309/01/2024Tuesday09/01/2024TuesdaySoftware Service Desk
409/01/2024Tuesday09/01/2024TuesdayIT Service Desk
508/01/2024Monday08/01/2024MondayIT Service Desk
608/01/2024Monday09/01/2024TuesdayIT Service Desk
707/01/2024Sunday08/01/2024MondaySoftware Service Desk
807/01/2024Sunday09/01/2024TuesdayIT Service Desk
907/01/2024Sunday07/01/2024SundayIT Service Desk
1006/01/2024Saturday06/01/2024SaturdayIT Service Desk
1106/01/2024Saturday08/01/2024MondayIT Service Desk

1 Reply

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi IWUK 

     

    You can consider creating a tooltip report page which contains a table visual displaying the ticket info you need. When you select or hover a data point in the line chart, it will show corresponding info on the selected date. 

    Create report tooltip pages in Power BI - Power BI | Microsoft Learn

     

    Best Regards,
    Jing
    If this post helps, please Accept it as Solution to help other members find it. Appreciate your Kudos!