This visual can't be displayed. (Power Bi report Server)

[Syndicate_Admin]

Hello I would like to ask for your help, I am developing a PBI in which I am using a couple of visuals from the PBI store, the problem is that when I transfer them to the Report Server and open them online they are not displayed. In the Desktop version I don't have a problem. In other GDPs that we have published, the same filter visualization was used and it works, but if I add others the error comes out.

Desktop:

Report Server:

Error:

Thank you very much in advance.

[Anonymous · Accepted solution]

Hi @Didef ,

This happens in one of the following scenarios:

• When the computer that has Power BI Desktop for Power BI Report Server isn't connected to the internet.
• When the Power BI Desktop for Power BI Report Server computer’s network device blocks access to .pbivisuals.powerbi.com

When importing the local copy of the visual, Power BI Desktop for Power BI Report Server tries to connect to the internet and load the updated visual, which results in this behavior

The detailed solution is in the official documentation below:

Troubleshoot custom visuals in Power BI Desktop for Power BI Report Server - Power BI | Microsoft Le...

Best Regards,

Xianda Tang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Ritaf1983]

Hi @Syndicate_Admin 

Not all custom visuals work on PBI Report Server.

Based on the above information, if you are a Power BI Pro licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you.
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

If this post helps, then please consider Accepting it as the solution to help the other members find it more quickly