There is an error in XML document (1, 1).

[chudson]

Hi,

This morning I am unable to open up a blank or any of my existing .PBIX files.  I get an error stating "There is an error in XML document (1, 1).  I've been reading posts and have uninstalled and re-installed my Power BI desktop and Personal Gateway.  I've also deleted the AppData file users have mentioned but nothing seems to work.  Below is a copy of the code I copied from the error.  I'm not sure why all of a sudden this is having issues as my Power BI Desktop was working fine last friday.  Also, I had another member open up a file and test and they had no issues so it seems to be on my PC.  Does anyone know how to fix?

Feedback Type:

Frown (Error)

Error Message:

There is an error in XML document (1, 1).

Stack Trace:

at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)

at Microsoft.Mashup.Storage.Xml`1.DeserializeBytes(Byte[] bytes)

at Microsoft.Mashup.Host.Document.Storage.Local.LocalCredentialsStorage.CredentialsStorageContext.TryGetPart(CredentialsList& part)

at Microsoft.Mashup.Host.Document.Storage.Local.LocalStorageContext`1.Init()

at Microsoft.Mashup.Host.Document.Storage.Local.LocalCredentialsStorage.GetCredentials()

at Microsoft.Mashup.Host.Document.Storage.TracingCredentialsStorage.GetCredentials()

at Microsoft.PowerBI.Client.Windows.AnalysisServices.PersistedModelSanitizer.CreateCredentialManager()

at Microsoft.PowerBI.Client.Windows.AnalysisServices.PersistedModelSanitizer.TryRestoreModel(IDataModel dataModel, ModelChange& modelChange)

at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesDatabaseLocal.BuildActionToRestoreConnectionStringCredentials(Action& restoreCredentialsAction)

at Microsoft.PowerBI.Client.Windows.ReportPreparer.ApplyStoredDirectQueryCredentials(Report report, IPowerBIWindowService windowService)

at Microsoft.PowerBI.Client.Windows.Services.PowerBIPackagingService.Open(FileStream fileStream, IPowerBIWindowService windowService, Nullable`1 entryPoint, PowerBIPackageOpenOptions options, Boolean& allCredentialsSatisfied)

at Microsoft.PowerBI.Client.Windows.Services.FileManager.<LoadFromPbix>d__5.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.<>c__DisplayClassa`1.<<BlockUIAndRun>b__9>d__c.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.WaitOnUIThreadForTaskCompletion(Task task)

at Microsoft.PowerBI.Client.Windows.Services.UIBlockingService.BlockUIAndRun[T](Func`1 asyncMethod)

at Microsoft.PowerBI.Client.Windows.Services.FileManager.OpenFile(IPowerBIWindowService windowService, IPbixFile fileToOpen, Nullable`1 entryPoint)

at Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, ISplashScreen splashScreen, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType)

at Microsoft.PowerBI.Client.Program.<>c__DisplayClass10.<Main>b__0()

at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass7.<HandleExceptionsWithNestedTasks>b__6()

at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

Stack Trace Message:

There is an error in XML document (1, 1).

Invocation Stack Trace:

at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()

at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)

at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)

at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)

at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass1.<HandleException>b__0()

at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)

at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

at Microsoft.PowerBI.Client.Program.Main(String[] args)

InnerException.Stack Trace Message:

Data at the root level is invalid. Line 1, position 1.

InnerException.Stack Trace:

at System.Xml.XmlTextReaderImpl.Throw(Exception e)

at System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace()

at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

at System.Xml.XmlReader.MoveToContent()

at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderCredentialsList.Read6_CredentialsList()

InnerException.Invocation Stack Trace:

at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()

at Microsoft.Mashup.Client.UI.Shared.FeedbackErrorInfo.GetFeedbackValuesFromException(Exception e, String prefix)

at Microsoft.Mashup.Client.UI.Shared.FeedbackErrorInfo.CreateAdditionalErrorInfo(Exception e)

at Microsoft.Mashup.Client.UI.Shared.FeedbackErrorInfo..ctor(String message, Exception exception, Nullable`1 stackTraceInfo, String messageDetail)

at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)

at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass1.<HandleException>b__0()

at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)

at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

at Microsoft.PowerBI.Client.Program.Main(String[] args)

Thanks,

[v-yulgu-msft]

Hi @chudson,

Right click Power BI deesktop and choose "Run as Administrator" for a try. Also, add PowerBi Desktop to firewall app on Windows Defender to see if it works.

If problem persists, I would suggest you create a support ticketfor further analysis.

Best regards,

Yuliana Gu

[chudson · Accepted solution]

I found that these solutions worked by finding the Power BI Desktop AppData folder and deleting out.

https://community.powerbi.com/t5/Desktop/Error-upon-starting-Power-BI-Desktop-quot-There-is-an-error...

https://community.powerbi.com/t5/Desktop/Unexpected-Error-There-is-an-error-in-XML-document-1-1/td-p...

[SAM1998]

Yes,Surely it's right solution. If anyone feels error is still there after trying above solution,then delete each folders and files seperately from PowerBi Desktop folder.

follow this directory :%appdata%\Microsoft\Power BI Desktop\Cache