Teams Calls data source for All, Missed, Incoming, Outgoing, Voicemail

[dd88]

The requirement is for all users Team, Calls, with filters History for

Type of call = All, Missed, Incoming, Outgoing, Voicemail.

caller name, number, date & time, call duration.

For Voicemail, donot need the actual message, again just caller name, number, date & time, call duration.

data source to be loaded and available in powerbi report.

I have looked at the following and 

The Microsoft Power Bi report template, Teams Auto Attendant & Call Queue Historical Reports V3.2.0
does not provide this data.

Microsoft Graph API -  a function does not exist to obtain this data. Chats, or missed Chats is available, Calls not available.

in Teams, Calls all data displayed here and for all users in the tenant to be available for reporting 

has any one achieved this and how please,

TIA

[dd88]

@Anonymous  Thank you Psllavi, will do. Correction the requirements are to also have Voicemail

[Anonymous]

Hi @dd88 ,

Thank you for the reply!If the response provided by us  addressed your concern, kindly confirm.

Mark it as Accept as solution and give us Kudos if you found it helpful allows us to ensure that the solutions shared are valuable for the community.

Regards,
Pallavi.

[Anonymous · Accepted solution]

Hi @dd88 ,

Thank you for reaching out to us on Micrisoft Fabric Community Forum!

I understand you are looking to build a Power BI report showing full Teams call history for all users, with details excluding voicemail content. Unfortunately, this exact data is not available yet.At this time, this level of detailed call history is not available via Microsoft Graph API or any built-in Power BI templates.
This is a valuable use case for many organizations, I would recommend sharing it on the Power BI Ideas Forum. That way, the product teams can consider it for future improvements.

Hope this helps.If so,consider accepting it as solution.

Regards,
Pallavi.

[Anonymous]

Hi @dd88 ,

We are following up once again regarding your query. Could you please confirm if the issue has been resolved through the support ticket with Microsoft?

If the issue has been resolved, we kindly request you to share the resolution or key insights here to help others in the community. If we don’t hear back, we’ll go ahead and close this thread.

Should you need further assistance in the future, we encourage you to reach out via the Microsoft Fabric Community Forum and create a new thread. We’ll be happy to help.

Thank you for your understanding and participation.

[dd88]

hello @Anonymous 

Than kyou I have logged as a request in the Power BI Ideas Forum   The issue is not resolved as currently unable to obtain the data from either Microsoft Power BI Auto attendant and Call queue historical reports - Microsoft Teams, using Graph APIs, or scripting. 

Thankyou again