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TEAMS call data in Power BI - difference between callqueue analytics & agent timeline analy
Hi there, I created a report in Power BI based on TEAMS call data. (as described here: https://docs.microsoft.com/en-us/microsoftteams/cqd-power-bi-query-templates) I report the total amou...
Hi Anonymous , Thanks for your reply!
I am not sure if I can share the pbit. In the screenshots below you'll find the tables CallQueueAnalytics and AgentTimelineAnalytics from yesterday. As you can see there is a difference in number of calls. I am not using a measure for this, only the field from the table. Also, no other filters are used.
Hopefully you can help!Many thanks!
AgentTimeline:
CallQueue: