Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Subscription not working

Hi All, I created a subscription on a report using the power bi service. I get a message that the subscription was created successfully, however i do not get an email. I followed the following docum...
Need Help
Anonymous's avatar
Anonymous
Not applicable
6 years ago

Ensure the address [email protected] is whitelisted by your e-mail provider. If it is, contact Power BI support for assistance.

HTH,

Smitty

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Thanks Smitty, what does that mean? what does whitelist mean?

  • v-yingjl's avatar
    v-yingjl
    Community Support
    6 years ago

    Hi Anonymous ,

    Have your mailbox receiving the subscription worked properly? Could it receive other e-mails?

    Please note this consideration: If you aren't receiving the subscription emails, ensure that your User Principal Name (UPN) can receive emails.

    In addition, as Anonymous  mentioned, sometimes at peak demand you may see a longer delay due to the number of subscriptions that Power BI can send at once. Most customers shouldn’t see a delay of more than 15 minutes to process and send reports. It may take up to 30 minutes for certain times and tenants that have significant usage. If you experience a delay that long, first ensure that the address [email protected] is whitelisted by your e-mail provider. If it is, contact Power BI support for assistance.

    Whitelist means your e-mail provider allows senders who can e-mail you. If the subsription e-mail [email protected] is not included in the whitelist, you cannot receive subcription e-mails from power bi. If so, I suggest you create a support ticket here for further assistance.

     

    Best Regards,
    Yingjie Li

    If this post helps then please consider Accept it as the solution to help the other members find it more quickly.

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      Thanks v-yingjl 

      Yes we receive other emails. This is our first ever subscription , there are no other subscriptions. Only 2 people emails including mine were added to the subscription. There is no question of peak time as we are just getting started with power bi. We have pro licenses .

      [email protected] is added to send emails.

       

      • v-yingjl's avatar
        v-yingjl
        Community Support
        6 years ago

        Hi Anonymous ,

        Can you receive other e-mails like sharing reports, create a alert etc by [email protected]?

        If no, it could be a communication problem.

         

        Best Regards,
        Yingjie Li

        If this post helps then please consider Accept it as the solution to help the other members find it more quickly.