Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Subscription not working

Hi All, I created a subscription on a report using the power bi service. I get a message that the subscription was created successfully, however i do not get an email. I followed the following docum...
Need Help
Anonymous's avatar
Anonymous
Not applicable
6 years ago

Thanks Smitty

I did run the subscription manually and did not receive an email 😞 what is the issue

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Looks like there are 2 other requirements:

Requirements

Creating a subscription can be done by:

  • Users with a Power BI Pro license
  • Users viewing content in a Premium workspace or app may also subscribe to content located there, even without a Power BI Pro license.

If these apply, then contact the Power BI Admin.

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Thanks Smitty

    I have Power BI Pro license as well as another developer. We are Power BI Admins. I added my email id as well as the other users email id to the subscription. I do not see what the blockage is here. 🤔

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      Ensure the address [email protected] is whitelisted by your e-mail provider. If it is, contact Power BI support for assistance.

      HTH,

      Smitty

      • Anonymous's avatar
        Anonymous
        Not applicable
        6 years ago

        Thanks Smitty, what does that mean? what does whitelist mean?