Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Subscription not working

Hi All, I created a subscription on a report using the power bi service. I get a message that the subscription was created successfully, however i do not get an email. I followed the following docum...
Need Help
Anonymous's avatar
Anonymous
Not applicable
6 years ago

I once setup 6 subscriptions and only received 3.  First step is to click the Run Now to confirm receipt email.  Next is to assume server is busy at designated time.  Since scheduled refreshes are at the top and bottom of the hour, schedule the subscription for :15 or :45 after the hour.  Also, confirm date, time and time zone.

HTH,

Smitty

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Thanks Smitty

I did run the subscription manually and did not receive an email 😞 what is the issue

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Looks like there are 2 other requirements:

    Requirements

    Creating a subscription can be done by:

    • Users with a Power BI Pro license
    • Users viewing content in a Premium workspace or app may also subscribe to content located there, even without a Power BI Pro license.

    If these apply, then contact the Power BI Admin.

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      Thanks Smitty

      I have Power BI Pro license as well as another developer. We are Power BI Admins. I added my email id as well as the other users email id to the subscription. I do not see what the blockage is here. 🤔

      • Anonymous's avatar
        Anonymous
        Not applicable
        6 years ago

        Ensure the address [email protected] is whitelisted by your e-mail provider. If it is, contact Power BI support for assistance.

        HTH,

        Smitty