Stuck on May Version of Power BI Desktop

[Anonymous]

So, i work at a company that provides e5 licences to all users. We need to download the Power Bi Desktop thru a company portal. All my coworkers installed it using that portal. Somehow my version doesn't update. All my coworkers get an update monthly where i am stuck in the May version. 

I did a full uninstall and reinstall, resulted in the same May version. 

Is there a setting in PBI Desktop that prevents my version to update?

Thanks for the help

[Anonymous · Accepted solution]

Hi @Anonymous ,

To resolve this issue, please follow the steps below:

1. Check for Windows updates: Ensure that your Windows operating system is up to date. Sometimes, outdated Windows updates can prevent the Power BI Desktop from updating properly.

2. Clear the Power BI Desktop cache: Clearing the cache can help resolve issues with updating the Power BI Desktop. Here's how you can do it: - Close Power BI Desktop if it is running. - Press the Windows key + R to open the Run dialog box. - Type `%localappdata%\Microsoft\Power BI Desktop` and press Enter. - Delete all the files and folders in the folder that opens. - Restart your computer and try updating Power BI Desktop again.

3. Check for any Group Policy settings: It's possible that there might be Group Policy settings in your organization that are preventing the Power BI Desktop from updating. Please reach out to your IT department or system administrator to check if there are any specific settings in place that could be causing this issue.

Latest version download link:

Download Power BI Desktop from Official Microsoft Download Center

Tips:

If you downloaded Power BI Desktop from the Microsoft Store, an automatic update is performed. If you downloaded Power BI Desktop from a web page, you'll need to update it manually, i.e., download the latest installation package from the web page, uninstall the old version, and install the new version.

Get Power BI Desktop - Power BI | Microsoft Learn

Best Regards,

Stephen Tao

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[Anonymous]

Please check whether you are downloading the correct version that is compatible with your machine or not.