Forum Discussion
Snapshot - Rows fitting criteria at certain dates
Community, This one has had me scratching my head for a while now and hoping someone can help. Similar to other posts and requirements for "open tickets", I'm looking to find a snapshot of my da...
BenEaton ,
Problem: I need to find, at the start of each month (01-MMM-YY), how many tickets of a certain type were open and over a certain number of days old, per team.
Could you please clarify more about "over a certain number of days old"?
Regards,
Jimmy Tao
Jimmy,
Of course - simply another filter, where I've got "ticket age", it would be greater than or equal to ten, the requirement being that we wouldn't be concerned by high priority items that were less than ten days old, but want to measure those at the start of each month (or nominated date in time) that are high priority, by team, that have a "ticket age" greater than ten.
Regards,
Ben
Of course - simply another filter, where I've got "ticket age", it would be greater than or equal to ten, the requirement being that we wouldn't be concerned by high priority items that were less than ten days old, but want to measure those at the start of each month (or nominated date in time) that are high priority, by team, that have a "ticket age" greater than ten.
Regards,
Ben