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SHL's avatar
SHL
Frequent Visitor
8 years ago

Smartsheet data not refreshing

I received the BI file from a colleague and revised the analysis for our report. We've updated more information in Smartsheet online so that it would show up in our Power BI report. However, since I ...
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v-yuta-msft's avatar
v-yuta-msft
Community Support
8 years ago

Hi SHL,

 

Based on your description, your colleague are using a pro account while you are using a free license, right?

Only pro user can use "Get App" feature. So you can't access the smartsheet because samrtsheet is an app service which need pro license.

 

 

Best Regards,

Jimmy Tao

  • SHL's avatar
    SHL
    Frequent Visitor
    8 years ago

    Hi, thank you for your response.

    However, my colleague is also using the free version. 

    What would be causing the error in this case?

     

    FYI, we're accessing the data through

    Get Data --> More --> Online Services --> Smartsheet --> Login to Smartsheet --> select sheet/table from the website --> Load

     

    Thank you.