Slicers not working in Published Report

[ArchStanton]

I published a report on Friday and everything works just fine for me but when my manager tries nothing works.
I have a several slicers and a 'clear all slicers' button and nothing is responsive.

My manager has Admin status in the Workspace.

Any ideas whats going on?

[danextian]

Try resetting the view to the saves state of the report. 

[ArchStanton · Accepted solution]

it was user error in the end! thanks anyway

[KarinSzilagyi]

Hi @ArchStanton, what exactly happens if they try to use the slicers? Are the slicers disabled, only showing one/some value(s) or not reacting at all when they click on them? Do you use Row Level Security and/or drill-throughs in your report?

[ArchStanton]

It was user error error! My manager had drilled down into one of the visuals..

Thanks anyway!

[kushanNa]

Hi @ArchStanton 

Did you try clearing the cache and republishing the report to a new test workspace to see if that works?

[ArchStanton]

Thanks, it turned out to be user error as another colleague did manage to clear the slicers.
My manager had accidentally 'drilled down' into a chart which is why the 'clear all slicers' button was not resetting the visuals.