Forum Discussion

rajkumar711's avatar
rajkumar711
New Member
10 months ago
Solved

Sign- in Power BI desktop

@need help When I am trying to sign in Power bI desktop, I am getting sign in pop and after hitting sign in it just going blank screen. After ontinue just blank.      
Need Help
  • Anonymous's avatar
    Anonymous
    10 months ago

    Hi rajkumar711 ,

    Thanks for reaching out to the Microsoft fabric community forum. Also thank you pbiuseruk for the guidance. You do need to sign in with a work or school account, and ensuring that you’re on the latest version of Power BI Desktop is important.

    In addition to that, please also verify the following:

    • Delete the User.zip and Cache folders located at: C:\Users\<YourUser>\AppData\Local\Microsoft\Power BI Desktop.
    • Check your firewall or proxy allows access to login.microsoftonline.com and app.powerbi.com. Temporarily disable VPN if active.

    • Confirm that Microsoft Edge WebView2 Runtime is installed, as Power BI Desktop uses it for authentication.

    • Log in at https://app.powerbi.com to verify your account works, then retry in Power BI Desktop.

    These additional checks usually resolve blank sign-in screen behavior. Please feel free to reach out for any further questions.


    Thank you .

Anonymous's avatar
Anonymous
Not applicable
10 months ago

Hi rajkumar711 ,

Thanks for reaching out to the Microsoft fabric community forum. Also thank you pbiuseruk for the guidance. You do need to sign in with a work or school account, and ensuring that you’re on the latest version of Power BI Desktop is important.

In addition to that, please also verify the following:

  • Delete the User.zip and Cache folders located at: C:\Users\<YourUser>\AppData\Local\Microsoft\Power BI Desktop.
  • Check your firewall or proxy allows access to login.microsoftonline.com and app.powerbi.com. Temporarily disable VPN if active.

  • Confirm that Microsoft Edge WebView2 Runtime is installed, as Power BI Desktop uses it for authentication.

  • Log in at https://app.powerbi.com to verify your account works, then retry in Power BI Desktop.

These additional checks usually resolve blank sign-in screen behavior. Please feel free to reach out for any further questions.


Thank you .