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TobeT's avatar
TobeT
Frequent Visitor
5 years ago
Solved

Shape Map - Unfiltering not working properly (State still highlighted despite unfiltered)

Hi all,    I have a Shape Map (Australia by States) that I use to filter my tables/graphs by specific states. Works fine, I click on a state, it filters, I click on a state again it un-filters and ...
Need Help
  • v-robertq-msft's avatar
    v-robertq-msft
    5 years ago

    Hi,

    I've finally got this message from PG:

    I see the issue. The fix shouldn't be too complicated. My soft ETA:

    PROD service: 4-5 from today (6/8/21)

    PROD desktop: the stretch goal is SU07, SU08 more likely

     

    I will update when the fix is checked in.

v-robertq-msft's avatar
v-robertq-msft
Icon for Community Support rankCommunity Support
5 years ago

Hi, TobeT 

What is the technical support solution to this issue at current?

According to your description and sample report, I’ve also created some test data and make a test, then I found that I have the same issue like yours in my report!

Before clearing selections:

 

After clearing selections:

 

Therefore, if you still have this problem after your test on the business partners computers. You can inform the technical support or reply to me, I can open an ICM for this issue.

My test file is attached below.

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

TobeT's avatar
TobeT
Frequent Visitor
5 years ago

Hi Robert, thanks for the reply.

 

I have raised a support ticket and had two meetings with PBI Tech Team. I have sent my .pbix file to the Tech Support and it worked just fine on 2 different computers of the Tech Team (I saw it live). Unfortunately we couldn't work out the problem yet and Tech Support is still working on it (TrackingID#2105030060002814).

 

I have the same issue on my second laptop and a business partner also created a .pbix file from scratch with the same data and experienced the same problem.

 

What I have tried during the meetings with Tech team:

  • Updated PBI to latest version
  • Aligned all Preview Feature selections in Options and Settings
  • Cleared cache 
  • Turn all shape map options on/off

None of it worked. When I use a filled map it works fine, but filled maps are visually not the best for the purpose of using a map as a 'slicer'.

 

It feels like a settings issue or maybe a conflict of some sort. There must be some underlying additional filter that activates when you click on the map. 

 

Thanks,

TT

 

  • v-robertq-msft's avatar
    v-robertq-msft
    Icon for Community Support rankCommunity Support
    5 years ago

    Hi, TobeT 

    I have reported this issue internally, ICM: 239895192

    I will update here once I get any information.

     

    Best Regards,

    Community Support Team _Robert Qin

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • TobeT's avatar
      TobeT
      Frequent Visitor
      5 years ago

      Thanks v-robertq-msft 

       

      I just had another meeting with the Tech Team and they now confirmed that they found the issue on some of their computers as well. 

       

      I have forwarded them our communication and the ICM number for reference. Great support from both the community and the PBI Tech Team. I hope the dev engineers can figure out what's going on. If I get some feedback I will post again here. 

       

      Cheers,

      TT

      • v-robertq-msft's avatar
        v-robertq-msft
        Icon for Community Support rankCommunity Support
        5 years ago

        OK, thank you very much!😁