September 2019 Update Everything looks blurred

Ive just noticed that ive moved from August Updates to September Updates and everything has gone really blurry Its curently unusable Anyone else have this issue?

Need Help

jnickell
7 years ago
Latest from support:
Hi John,

We worked with our product team and got to know that they updated the internal browser components to a newer version in the September release, and this is causing the difference. The root cause is still being investigated. Best workaround is to install SU08 (August)

https://download.microsoft.com/download/9/B/A/9BAEFFEF-1A68-4102-8CDF-5D28BFFE6A61/PBIDesktop-2019-08.msi
https://download.microsoft.com/download/9/B/A/9BAEFFEF-1A68-4102-8CDF-5D28BFFE6A61/PBIDesktop-2019-08_x64.msi

Alternatively, change the monitor resolution to match for all monitors (same scaling %). This only happens when moving Power BI Desktop between monitors that have a different Display Scaling %.

KrisW

Helper I

7 years ago

Yes, I had the issue - drove me nuts! After reading all posts listed here, I investigated.

I have a laptop, set at recommended screen setting 125% scale. PBI clear - just not enough "room" to work on the smaller screen.

The 2 larger screens were each set at the recommended DPI, but only 100% scale - impossible to work with PBI as everything was "fuzzy"

Going into DISPLAY - ADVANCED SCALING SETTINGS on my laptop, I selected/adjusted the 2 large screens to 125% scaling. PBI now working OK.

jnickell
Helper V
7 years ago
KrisW That works, but it reduced the available screen real estate. It's a workaround at best.
- KrisW
  Helper I
  7 years ago
  Hope they fix soon!
  - jnickell
    Helper V
    7 years ago
    Is there an official way to report the issue?

Forum Discussion

September 2019 Update Everything looks blurred