Script error when trying to sign in to PBI Desktop

[ms8r]

When trying to sign in to PBI Desktop with an email linked to a MS365 Business Standard license I get a "An error has occurred in the script on this page" with the error being described as "Object doesn't support property or method 'isinteger'":

• Using the same ID / email to sign in to the PBI service online works fine
• Signing into the desktop version with another (private) email also works fine
• I'm aware that a similar issue has been described in this post from 2018. However, the script error there was different and even after applying the steps the author of that post descriped (re-installing PBI Desktop, clearing cookies) the issue persists in my case

Any hints/pointers welcome. Does anyone know if PBI Desktop maintains some local cache file which may have to be deleted?

Thanks!

[Greg_Deckler · Accepted solution]

@ms8r You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

[ms8r]

Thanks @Greg_Deckler . I had checked the Issues forum but it appears that -as a non-pro user- you can only submit ideas there (rather than issues). Will upgrade to Pro license (which I will need to do anyway) and go via support as you suggest.