Forum Discussion

bwiest's avatar
bwiest
Regular Visitor
7 years ago
Solved

Salesforce - Unable to connect

Hi

 

I just installed Power BI Desktop and tried to connect to Salesforce Objects

 

I click Get Data, scroll down through the Get Data pop-up, choose Salesforce Objects and click Connect.

 

This displays a Salesforce Objects pop-up with the Productions URL set as the defaul.

 

I click Include relationship columns then click OK

 

This displays an Access Salesforce popu, shjowing, at the left side: Salesforce ccount, and on the right, the Production URL: https://login.salesforce.com/ with a Sign in button below, as it says "You aren't signed in" I click Sign in and it is supposed to display a pop-up allwing me to enter my Salesforce credentials but instead it  displayes a pop-up which says : This program cannot display the webpage, with Most likely causes below, and also an a dditional What you can try. None of this applies.

 

Strange thing is, I had an installatio of Power BI Desktop on the same workstatio before (in the same location in our office etc) and had no issues at all connecting to Salesforce.

 

Thanks for any help

  • bwiest's avatar
    bwiest
    7 years ago

    It turns out the problem was due to TLS settings for Internet Explorer/Internet settings in Control Panel which had been turned off. Now that they are checked, everything is good.

3 Replies

  • bwiest's avatar
    bwiest
    Regular Visitor
    7 years ago

    It turns out the problem was due to TLS settings for Internet Explorer/Internet settings in Control Panel which had been turned off. Now that they are checked, everything is good.

  • v-cherch-msft's avatar
    v-cherch-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    7 years ago

    Hi bwiest

     

    It seems you have solved the issue, right? If so, please accept your answer as solution, that way, other community members will easily find the solution when they get same issue.

     

    Regards,

    Cherie

  • charliepasty's avatar
    charliepasty
    New Member
    6 years ago

    The following alternative solution worked for me, to fix the issue for both Excel and PowerBI. I added two entries into the registry:

     

    Navigate to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION

    Right click --> Select 'New' --> DWORD
    Enter 'Excel.exe' as value name

    Right click on the new entry --> Select ‘Modify…’

    Enter '2af9' as value data (hex)

     

    Right click --> Select 'New' --> DWORD
    Enter 'PBIDesktop.exe' as value name
    Right click on the new entry --> Select ‘Modify…’

    Enter '2af9' as value data (hex). 

     

    Others have reported that 2af8 worked for them, but it didn't for me.