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NRSolutions
Regular Visitor

Salesforce Connector

In Power BI Desktop, when trying to authenticate to Salesforce and retrieve Objects or Reports, I receive this error:

 

"We don't support this browser. Try opening this page in a supported browser"

 

I use the latest version of Power BI and have full access to Salesforce.com in my browser.

3 REPLIES 3
ReportMaster
Helper V
Helper V

Hi @NRSolutions As a workaround, maybe you can try to test your connection with a 3rd party connector. I've tried windsor.ai, supermetrics and funnel.io. I stayed with windsor because it is much cheaper so just to let you know other options. In case you wonder, to make the connection first search for the Salesforce connector in the data sources list:

 

SALESFORCE-1.png

 

After that, just grant access to your Salesforce account using your credentials, then on preview and destination page you will see a preview of your Salesforce fields:

 

SALESFORCE-2.png

 

There just select the fields you need. It is also compatible with custom fields and custom objects, so you'll be able to export them through windsor.  Finally, just select PBI as your data destination and finally just copy and paste the url on PBI --> Get Data --> Web --> Paste the url. 

 

SELECT_DESTINATION_NEW.png

MichaelTomar
Helper I
Helper I

Skyvia can easily load Salesforce data to a database or a cloud data warehouse, and then connect Power BI. Read here

v-eachen-msft
Community Support
Community Support

Hi @NRSolutions ,

 

You could try the following workarounds:

1. Change your default web browser as the following browsers:

  • Microsoft Edge
  • Internet Explorer 11. Some advanced features, such as lineage view, aren't supported in Internet Explorer. See Data lineage (Preview) for details.
  • Chrome desktop latest version
  • Safari Mac latest version
  • Firefox desktop latest version. Firefox may change the fonts used in Power BI

2. Force IE to use a different "userAgent" string and try sign-in using PBI Desktop again: https://winaero.com/blog/change-the-user-agent-in-internet-explorer-11/

 

Community Support Team _ Eads
If this post helps, then please consider Accept it as the solution to help the other members find it.

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