Forum Discussion

NRSolutions's avatar
NRSolutions
Regular Visitor
6 years ago

Salesforce Connector

In Power BI Desktop, when trying to authenticate to Salesforce and retrieve Objects or Reports, I receive this error:   "We don't support this browser. Try opening this page in a supported browser"...
Need Help
metrica's avatar
metrica
Post Prodigy
1 month ago

Hi NRSolutions,

 

This looks like an OAuth browser issue rather than a Salesforce permissions issue.

 

Older Power BI Desktop versions used an embedded browser for Salesforce authentication, and Salesforce could reject that flow with “We don't support this browser.” I would first try:

  1. Update Power BI Desktop to the latest version.

  2. Make sure Microsoft Edge WebView2 is installed.

  3. Clear Salesforce permissions in Power BI Desktop and sign in again.

  4. Confirm the Salesforce user has API Enabled permission.

  5. Try both Salesforce Objects and Salesforce Reports to see if the issue is connector-specific.

If the native authentication flow still fails, another option is to test a different Salesforce-to-Power BI path.

 

Power BI Connector for Salesforce by Metrica Software is available on Salesforce AgentExchange / AppExchange:
https://appexchange.salesforce.com/appxListingDetail?listingId=31526f0e-abd8-4cb5-bd1a-3bd56b5c0577

 

It lets you create Salesforce data sources inside Salesforce, select objects and fields, apply filters, preview the output, and then connect Power BI to that prepared source.

 

If you also use Salesforce Reports, it avoids the frustrating 2,000-row Salesforce Reports limit. There is a 30-day free trial, plus docs and support here:

https://metricasoftware.com/docs/salesforce/
https://metricasoftware.com/docs/salesforce/contact-support/

 

Cheers,
Metrica Team