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Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

Salesforce Connection - Browser error

Hi,   I'm having trouble with the Salesforce (Objects) connector. It has worked perfectly this year, but lately it seems all our accounts on all pc's are unable to use it, and it looks like it mig...
Need Help
  • Anonymous's avatar
    Anonymous
    6 years ago

    Hi, 

    This was fixed for me and I also managed to work-around the issue through Power Flow.

     

    The fix was that, the SF team had disallowed something (login?) in Salesforce in working with Internet Explorer. When they reversed this, everything worked again. This is on the lightning version. 

     

    However, I noticed I could still login through Excel and thought to try if I could login through the Flow interface and connected to the Flow source from Power BI. Maybe try to check if you can login through Excel (still Salesforce connection) or Flow.

     

    Best Rune

WabGC's avatar
WabGC
New Member
6 years ago

I do have the same problem.

The following error message is displayed : "We don’t support this browser. Try opening this page in a supported browser."

 

How to solve this ?

 

Thanks.

  • WabGC's avatar
    WabGC
    New Member
    6 years ago

    Thanks to the below process provided by Salesforce support, the connection works now.

     

    Follow the below steps to resolve the issue,

     

    In Salesforce:
    1. Click on the gear icon.
    2. Click on Setup.
    3. Enter Session Settings on Quick Find.
    4. Click on Session Settings under Security.
    5. Scroll down to the 'Extended use of IE11 with Lightning Experience' section.
    6. Select I AGREE, Use IE11 with Lightning Experience during the Extended Period.
    7. Click on Save.