Forum Discussion

eagletro's avatar
eagletro
Frequent Visitor
9 years ago
Solved

Retrive calls by System

Hi All,   retreving calls from our company ticket system and have found issues with validation (Now seen to it thats its fixed). Thus the vast majority of calls are system "select from list". i nee...
Need Help
  • v-ljerr-msft's avatar
    v-ljerr-msft
    9 years ago

    Hi eagletro,

    however in the decription in the vast majority of cases will contain the system name. I want a way to search the description field to look for the system name's.

    If I understand you correctly, you should be able to use FIND function(DAX) to search the description field to look for the system name's in your scenario. The formula(untested) below is for your reference. :smileyhappy:

    Count of Current System =
VAR currentSytemName =
    FIRSTNONBLANK ( Table1[SYSTEM NAME], 1 )
RETURN
    COUNTA ( 'Table1'[SYSTEM NAME] )
        + CALCULATE (
            COUNTA ( 'Table1'[SYSTEM NAME] ),
            FILTER (
                ALL ( Table1 ),
                'Table1'[SYSTEM NAME] = "Select from list"
                    && FIND ( currentSytemName, 'Table1'[DESCRIPTION],, -1 ) > 0
            )
        )

     

    Regards

vanessafvg's avatar
vanessafvg
Community Champion
9 years ago

eagletro not quite clear on what you asking are you wanting to know how many tickets have that issue?

  • eagletro's avatar
    eagletro
    Frequent Visitor
    9 years ago

    The issue is that there shouldnt be any tickets that are system name "select from list" due to our systems poor validation it allows users to create ticket without a system name.

     

    however in the decription in the vast majority of cases will contain the system name. I want a way to search the description field to look for the system name's.

     

     

     

    • vanessafvg's avatar
      vanessafvg
      Community Champion
      9 years ago

      eagletro so you only want data where the system name is populated but not with the ""select from list"  - if you using import mode in power query you can filter that data out.  is this what you asking?

       

      when you say search, are you wanting to use a filter in the visual, can you just explain a little more as to the output you are expecting.

      • eagletro's avatar
        eagletro
        Frequent Visitor
        9 years ago

        I want to see the amount of calls per system. Ive used the description as a way to do this. ive filtered select from list and on each system name to get a figure. not perfect but best i can do from the data.

         

    • v-ljerr-msft's avatar
      v-ljerr-msft
      Microsoft Employee
      9 years ago

      Hi eagletro,

      however in the decription in the vast majority of cases will contain the system name. I want a way to search the description field to look for the system name's.

      If I understand you correctly, you should be able to use FIND function(DAX) to search the description field to look for the system name's in your scenario. The formula(untested) below is for your reference. :smileyhappy:

      Count of Current System =
VAR currentSytemName =
    FIRSTNONBLANK ( Table1[SYSTEM NAME], 1 )
RETURN
    COUNTA ( 'Table1'[SYSTEM NAME] )
        + CALCULATE (
            COUNTA ( 'Table1'[SYSTEM NAME] ),
            FILTER (
                ALL ( Table1 ),
                'Table1'[SYSTEM NAME] = "Select from list"
                    && FIND ( currentSytemName, 'Table1'[DESCRIPTION],, -1 ) > 0
            )
        )

       

      Regards