Forum Discussion

  • CMoppet's avatar
    CMoppet
    Icon for Helper IV rankHelper IV
    2 years ago

    Hello 🙂  I've already tried your method today!  It didn't like me!  All my results were 510...for every row.  I couldn't figure out why!   Anything obvious wrong with the different approach I used above?

    • CMoppet's avatar
      CMoppet
      Icon for Helper IV rankHelper IV
      2 years ago

      Just tried it again....not sure what I'm missing...

      • Greg_Deckler's avatar
        Greg_Deckler
        Icon for Community Champion rankCommunity Champion
        2 years ago

        CMoppet So, did you get it to work? It's marked as solved so I just wanted to follow up and see if you were able to get it to work.

    • CMoppet's avatar
      CMoppet
      Icon for Helper IV rankHelper IV
      2 years ago

      Hello again!  Just one more thing....I really want to make your method work, and add in something that recognises if a date is in my Holidays list, as we shouldn't count internal response time on those dates.  Is this possible, please?  Thank you

  • CMoppet's avatar
    CMoppet
    Icon for Helper IV rankHelper IV
    2 years ago

    As an add on, when I did it, I got errors because some of my rows have no start date or time.  And it didn;t seem to like that.  For the rows without any dates, I just want blank results....